Question 1

What is the difference between auto cleaning and manual cleaning?

Accepted Answer

Simply applying detergent and using the auto clean function may not be able to sufficiently clean the enclosed parts of your washing machine, such as the tub cover, inner tub, pulsator, outside drum and drum filter.

Question 2

How do I know if I should have my washing machine manually cleaned?

Accepted Answer

– When it has been in use for more than 12 months – When it has noticeable stains – When it has a peculiar or musty odour – When it fails to completely clean the laundry – When it leaves debris after every wash – If it is often left closed and wet

Question 3

What does WonderKlean Washing Machine Cleaning Service include?

Accepted Answer

– 1+3 Procedure: hand brushing, hand washing, snow washing, high-pressure washing – 130oC Sterilisation – A service checklist and an e-certificate

Question 4

Which washing machine models does the service cover?

Accepted Answer

WonderKlean Washing Machine Cleaning Service can be conducted on most Top Load washing machines.

Question 5

Will the WonderKlean cleaning agent damage or stain my washing machine?

Accepted Answer

Highly unlikely as our cleaning agent has a near-neutral pH level.

Question 6

What temperature is the steam sterilisation?

Accepted Answer

Our steam sterilisation ranges between 100oC-130oC to ensure microbes are eliminated.

Question 7

How frequently should I service my washing machine?

Accepted Answer

We highly recommend consumers service their washing machine once a year.

Question 8

Does your cleaning agent cause skin irritation?

Accepted Answer

No. Our cleaning agent is non-irritating to the skin with a near-neutral pH level of 7.5 (±0.5), but please seek medical advice from a dermatologist if skin irritation occurs.

Question 9

Will you clean the floor underneath the washing machine too?

Accepted Answer

No. Our cleaning service covers the washing machine drum and body only.

Question 10

What is WonderKlean Care Plan?

Accepted Answer

WonderKlean Care Plan is a policy in which an insured receives reimbursement from WonderKlean. This policy is designed to protect an insured in respect of the legal liability to pay compensation for accidental bodily injury or accidental damage to the property of the other person caused by or through the negligence of the insured or his employees or by any defect in the premises owned or any defects in the ways, works of the insured.

Question 11

What does the WonderKlean Care Plan cover?

Accepted Answer

The WonderKlean Care Plan covers any property damage that is caused during service sessions. However, it does not apply to the failure of the serviced product(s) (washing machine, kitchen appliances, mattress and air conditioner) after the service session.

Question 12

How should I prepare the space before the service team arrives?

Accepted Answer

Please ensure that there is sufficient space for us to dismantle the washing machine, and there is no fragile item in the surrounding area. Depending on your house layout, we will conduct the cleaning process in the washroom or at the car porch once we have dismantled the washing machine.

Question 13

Will you clean up the place after cleaning the washing machine?

Accepted Answer

Yes. We will clean up the place once the cleaning process is complete.

Question 14

Must I be there for the cleaning process?

Accepted Answer

Yes. You must supervise while we inspect your washing machine’s condition before the cleaning process. You are free to leave once inspection is complete.

Question 15

Can you ensure that my washing machine will be thoroughly cleaned?

Accepted Answer

Your washing machine will be thoroughly cleaned with our 1+3 cleaning procedure that includes hand brushing, hand washing, snow washing, and high-pressure washing.

Question 16

Is warranty provided?

Accepted Answer

No. Our CUCKOO+ Service Team will thoroughly inspect your washing machine before cleaning and after cleaning it. We will ensure your washing machine is in working order before leaving the premises.

Question 17

What if an issue arises a few days later?

Accepted Answer

Customers are required to contact a technician if any issues arise after the cleaning service.

1 Brush + 3 Washes +
130°C Sterilisation

Professional Service Team

Comprehensive S.O.P.

WonderKlean Washing Machine
Cleaning Service Packages

TOP LOAD WASHING MACHINE

2-HOUR* THOROUGH CLEANING

RM 350

F.A.Q.

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1 Brush + 3 Washes + 130°C Sterilisation