Keep Your Washing Machine Wonderfully Clean!
Hand brushing + hand washing + snow washing + high-pressure washing. Our complex cleaning procedure thoroughly cleans your washing machine!
Steam sterilise at 130°C temperature to kill most invisible bacteria!
Powered by a professionally-trained and fully-equipped 2,000-strong CUCKOO+ Service Team to provide the best service
The customer logs on to WonderKlean website or CUCKOO E-Brandstore to make a service appointment
Our service team will call the customer a day prior to confirm the appointment
The customer will receive an SMS notification upon our service personnel’s arrival
Our service personnel will greet the customer. Then, they will wash and sanitise their hands
Our service personnel will identify a suitable space to service and check the machine’s condition
Our service personnel will then explain and reconfirm the service
Service tools and cleaning agents will be laid out
The pulsator, top cover, drum, drum filter and detergent tray will be removed
A photo of the drum will be taken
Our service personnel will proceed to brush and wash the inner tub
Our service personnel will also snow wash the drum, pulsator, detergent tray and drum filter
And repeat once more by using a pressure washer
Another photo will be taken after the drum is cleaned
Then, the outside of the drum and other smaller components will be steam sterilised
Our service personnel will then reinstall the drum and the pulsator
The inner drum will be steam sterilised and the top cover will be shut for 3 minutes
Our service personnel will then check the machine's condition and functionality
Once the machine has been fully checked, our service personnel will start cleaning and wiping the machine
Our service personnel will do one final round of checking before the customer signs to acknowledge the completion of service
The customer will receive an email of the before-and-after report
* Terms & conditions apply
* Available for home users only
* Service duration may vary depending on the type and model of the washing machine.
Dirty residue accumulates in your washing machine after multiple uses without thorough cleaning.
Once stubborn stains are formed, secondary pollution occurs as pollutants persist within the wash cycles, which promotes microbial growth.
What is the difference between auto cleaning and manual cleaning?
Simply applying detergent and using the auto clean function may not be able to sufficiently clean the enclosed parts of your washing machine, such as the tub cover, inner tub, pulsator, outside drum and drum filter.
How do I know if I should have my washing machine manually cleaned?
– When it has been in use for more than 12 months – When it has noticeable stains – When it has a peculiar or musty odour – When it fails to completely clean the laundry – When it leaves debris after every wash – If it is often left closed and wet
What does WonderKlean Washing Machine Cleaning Service include?
– 1+3 Procedure: hand brushing, hand washing, snow washing, high-pressure washing – 130oC Sterilisation – A service checklist and an e-certificate
Which washing machine models does the service cover?
WonderKlean Washing Machine Cleaning Service can be conducted on most Top Load washing machines.
Will the WonderKlean cleaning agent damage or stain my washing machine?
Highly unlikely as our cleaning agent has a near-neutral pH level.
What temperature is the steam sterilisation?
Our steam sterilisation ranges between 100oC-130oC to ensure microbes are eliminated.
How frequently should I service my washing machine?
We highly recommend consumers service their washing machine once a year.
Does your cleaning agent cause skin irritation?
No. Our cleaning agent is non-irritating to the skin with a near-neutral pH level of 7.5 (±0.5), but please seek medical advice from a dermatologist if skin irritation occurs.
Will you clean the floor underneath the washing machine too?
No. Our cleaning service covers the washing machine drum and body only.
What is WonderKlean Care Plan?
WonderKlean Care Plan is a policy in which an insured receives reimbursement from WonderKlean. This policy is designed to protect an insured in respect of the legal liability to pay compensation for accidental bodily injury or accidental damage to the property of the other person caused by or through the negligence of the insured or his employees or by any defect in the premises owned or any defects in the ways, works of the insured.
What does the WonderKlean Care Plan cover?
The WonderKlean Care Plan covers any property damage that is caused during service sessions. However, it does not apply to the failure of the serviced product(s) (washing machine, kitchen appliances, mattress and air conditioner) after the service session.